Copyright 2013 Woople, LLC.
July 17, 2013
Copyright 2013 Woople, LLC.
July 16, 2013
By Stephanie Wharton
Join us for our upcoming workshops in August! All workshops will be held at our Woople office located at 100 Tremont Street in Chattanooga, TN.
Call today for more information and express enrollment. Contact Doug Smith at 800.823.7698.
August 12-14: Closing Tools Mastering Menu Sales Workshop with Becky Chernek
This workshop teaches real world techniques that have been proven to significantly increase product sales and profits. Becky has helped hundreds of dealership personnel, and she can help you and your finance managers establish the best possible strategies and techniques for offering your products while increasing profits. If you’re underperforming or simply want to sharpen your tools, this workshop is a must. It has been designed for the beginner or advanced F&I manager. Achieve top performance with Closing Tools Mastering Menu Sales Workshop covering:
August 15th: 1-Day Winning Words Workshop
This comprehensive 1-day class provides you with the cutting-edge techniques to successfully handle soft and hard issue objections, increase gross profit, and sustain positive results with the following goals:
August 16th: 1-Day Power Up Ethical Leadership Workshop
Join us for this world-class opportunity to elevate your leadership principles and practices to create an ethical business environment, improve your team’s success, and take the individuals on your team to their maximum potential with the following goals:
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Copyright 2013 P.D.C.W.W.E. Inc.
July 16, 2013
By Stephanie Wharton
Thank you all for your support during the local Social Madness competition! We are thrilled to announce that Woople is moving on to the national competition! Yes, we covet your votes, likes, comments, and shares starting again on Tuesday, July 16, to pursue our goal of helping children by supporting the Dream Factory of Kansas City.
The national competition is from July 16-August 19, provided we keep advancing to the next round. We continue to ask that you click here to vote for us daily, and please share that link with your friends as well! Here is the setup for the national competition:
Round 1: July 16 – July22: Open format, the top 20 companies will advance
Round 2: July 23 – July 29: Open format, the top 8 companies will advance
Round 3: July 30 – August 5: Bracket format, head-to-head competition, 4 advance
Round 4: August 6 – August 12: Bracket format, head-to-head competition
Round 5: August 13 – August 19: Championship round
Our ultimate goal is to win the national competition in order to donate $10,000 to the Dream Factory of Kansas City. If you haven’t already, please visit their website to learn more about how they dedicate themselves to making dreams of critically and chronically ill children reality. Please help us support them by continuing to provide your votes, and engaging as actively as possible with our Facebook page, our LinkedIn site, and Twitter.
Thank you again for your support, and please keep it up! Help us make a difference in children’s lives!
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Copyright 2013 Woople, LLC.
July 15, 2013
Customer Service
By Wendy Baldwin
I recently read a blog about customer service that said, “In a way, creating good customer service is almost exactly like fighting terrorism. Homeland Security has to succeed every time, while a terrorist only has to succeed once.” Good customer service has to happen every single time. The one time it doesn’t will cost you in many ways. As a society, we don’t expect great customer service. In fact, if we have a positive experience with a customer service representative, we tend to be surprised. Sadly enough, businesses can treat customers with average levels of service and still be ahead of the game.
In the late 1970s, my grandfather owned a Kerr McGee service station in Shelbyville, Missouri. This was the only service station in town and within a 20-mile radius. When you pulled up for fuel, a uniformed attendant rushed over, greeted you, fueled up your car, cleaned your windows, and checked your oil. This attendant waited for you to arrive and actually ran to service you. There was no competition for my grandfather, and he still insisted on this level of service. In the 1970s, this was standard. For some reason, our standards have been lowered, and our expectations of quality service have been lowered with them.
In my opinion, this is great news as a customer service provider. I have the opportunity to impress every customer. At Woople, we never stop trying to create world-class, quality customer service experiences that can ripple through our existing and potential client base. The best acts of customer service are the small things that reinforce the loyalty of our customers, such as a handwritten thank you note or a “Glad you’re still with us!” email. Be kind, take action, and be brilliant at the basics!
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Copyright 2013 P.D.C.W.W.E. Inc.
July 03, 2013
What We’re Reading
By Stephanie Wharton
The third habit in Stephen Covey’s book, The 7 Habits of Highly Effective People, builds on the first two, and is the last one designed to bring people from dependence to independence. The first habit is about recognizing the need to be proactive and taking action to make things happen. The second habit encourages us to begin with the end in mind by establishing a personal mission statement to provide the context for our daily actions. Next, Covey adds the action step, which is to put first things first.
Habit #3: Put First Things First
This third habit can only be accomplished when habit one and two are in place. We can only properly organize and arrange our time when we have identified our core values and recognized our ability to take action. Covey focuses this chapter on his time management matrix and how to move into the second of the four quadrants. Here is what the matrix looks like:
Urgent activities demand our attention, are visible, and require action, but can often lack importance. Important activities are focused on the results we strive to achieve by supporting our vision and mission we set in habit two. Quadrant two activities are at the heart of effective self-management.
How do we move out of constantly resolving crises to actually preventing them through quadrant two activities? Covey encourages us to ask ourselves, “If you were to fault yourself in one of three areas, would it be: the inability to prioritize, the inability or desire to organize around those priorities, or the lack of discipline to execute around them?” The key is to look at the week as a whole and work on weekly planning rather than daily planning. Learn to say “no,” establish boundaries, and act on the priorities you have taken the time to create. I’ll leave you with my favorite quote from this chapter: “The key is not to prioritize what’s on your schedule, but to schedule your priorities.”
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Copyright 2013 P.D.C.W.W.E. Inc.
July 02, 2013
By Stephanie Wharton
Thank you for your support through the first three rounds of the Social Madness Competition! Woople has achieved the highest score through each of these rounds. Your votes, likes, and comments have made this possible!
Today, we enter the Championship Round for the local competition. From July 2nd – 8th, we continue to ask that you click here to vote for us daily. We also appreciate all the likes, comments, and shares of our various posts on our Woople Facebook page. Please keep it up! If you are not already, please connect with us on LinkedIn and follow us on Twitter as well. The more engagement we receive from all of you, the better.
If we continue to receive your support through this next week, we could advance to the national competition, which begins on July 16th. Our ultimate goal is to win the national competition in order to donate $10,000 to the Dream Factory of Kansas City. Please visit their website to learn more about how they dedicate themselves to making the dreams of critically and chronically ill children a reality.
Thank you again for your support, and please keep it up! Help us make a difference in children’s lives!
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Copyright 2013 Woople, LLC.
July 01, 2013
Collective Learning
By Lindsay Benitez
The last learning style in this series is the solitary learning style. Solitary learners are more independent and introspective compared to other learners. They are typically very reflective, and they often engage in self-development activities. This type of learner is also referred to as the “thinker.” If you concentrate best when alone and prefer individual assignments to group activities, you may display characteristics of a solitary learner.
Solitary learning can be beneficial for students when they are attempting to memorize and retain information. However, it is recommended that when faced with more difficult concepts, students should consult others and collaborate to problem-solve. Here are some ways you can improve your solitary learning style:
Solitary learners are known to analyze their learning style preference and methodology. Take advantage of this characteristic and explore the multiple learning styles covered in this series for a more well-rounded and developed approach to making the most out of your educational opportunities. Thank you for joining us in this learning style series. We hope you feel better equipped to learn in a variety of ways!
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Copyright 2013 P.D.C.W.W.E. Inc.
June 13, 2013
By Stephanie Wharton
Woople has been approved to participate in a Social Madness challenge and needs your help! The first round of the competition began on June 3rd, and local winners will be announced July 9th. If we advance, we will participate in the national contest, which begins July 16th. If we win the national competition, we will have the opportunity to donate $10,000 to the Dream Factory of Greater Kansas City. For more information on this volunteer organization dedicated to making dreams come true for chronically ill children, visit their site here: http://www.kcdream.org/. Click “About Us” to read more about their mission and how they accomplish it. One aspect of their mission is to “involve the whole country in the pleasure of granting dreams to children in need of a little ray of sunshine in their lives,” and we have the opportunity to help through this competition!
The competition is based on both votes and your social engagement, which consists of likes (on posts, statuses, etc.), shares, and comments. Our Woople Facebook page, Twitter, and LinkedIn company page are all included in the contest. Friend, follow, and connect with us to help us achieve our goal!
Here’s how the scoring works:
Vote for Woople and participate in our social media to help us assist in making children’s dreams a reality!
Copyright 2013 Woople, LLC.
